Privacy Policy
OVN Laundry Service – Terms of Use & Liability
By using OVN Laundry Service ("we", "us", "our"), you (“the customer”) agree to the following terms and conditions. This disclaimer applies to all services provided via our website, mobile app, and through direct business operations.
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1. Use of Service at Customer’s Risk
OVN Laundry provides laundry pickup, cleaning, folding, and delivery as a convenience-based service. While we take every reasonable measure to ensure quality handling, use of our service is at your own risk.
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2. Damaged or Lost Items
OVN Laundry does not assume responsibility for:
Items that are damaged, lost, or altered during the cleaning process
Items that are faded, shrunk, torn, or discolored due to manufacturer defects or prior wear
Items containing loose items or personal belongings (e.g. cash, jewelry, pens) that are not removed before submission
Items not separated by material type or color if you do not indicate special instructions
Laundry items exceeding 20 lbs per load will be split into two loads and the client will be charged
We recommend using our privacy or laundry bags to protect delicate items.
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3. No Guarantees on Specialty Items
We do not guarantee results for:
Heavily soiled, stained, or untreated garments
Delicate fabrics, bedding, curtains, or unique materials that require dry cleaning or custom handling
Clothing with no care labels or washing instructions
If specialty care is required, please inform us in advance. Otherwise, items will be treated as standard wash-and-fold.
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4. Liability Limit
In the rare event OVN Laundry is found liable, our total liability will not exceed the cost of the specific load or service in question, and only at our sole discretion.
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5. Right to Refuse Service
OVN Laundry reserves the right to refuse service to any customer for violations of terms, excessive damage claims, or misuse of the service.
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6. Agreement to Terms
By using our service, you agree that you have read, understood, and accepted the above terms. Continued use of OVN Laundry services constitutes acceptance of this legal disclaimer.
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📩 Questions or concerns? Contact us at admin@ovnlaundryservice.com
Privacy Policy
Effective Date: July 1st 2025
Last Updated: August 8th 2025
At OVN Laundry Service ("we", "our", "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, mobile app, and services.
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1. Information We Collect
We may collect the following types of information:
Personal Information:
Name, address, phone number, email
Pickup and delivery location details
Billing and payment information (handled securely via third-party processors)
Order history and preferences
Technical Data:
Device type, browser type, IP address
Cookies and usage data to enhance site and app functionality
Optional Information:
Reviews or testimonials
Customer service interactions
Referral codes or promotional entries
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2. How We Collect Information
We collect data when you:
Register or create an account
Place a laundry order or subscribe to a plan
Contact customer support
Use our mobile app or website
Subscribe to our email or SMS updates
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3. Why We Collect Your Information
We use your information to:
Provide, operate, and improve our laundry services
Facilitate pickup and delivery logistics
Process payments and send confirmations
Offer customer support
Send updates, promotions, and service notifications
Comply with legal obligations
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4. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
Third-party payment processors (e.g. Tilopay, PayPal, Wix Payments)
Delivery logistics providers to facilitate your orders
Service partners who help us operate our business
Regulatory authorities when required by law
All third parties are required to handle your data securely and in accordance with relevant privacy legislation.
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5. Your Rights & Choices
You have the right to:
Access or update your personal information
Request data deletion
Withdraw consent for promotional communication
Opt-out of cookies and tracking technologies
To exercise any of these rights, please contact us at: [Insert Contact Email]
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6. Data Security
We use secure servers, encrypted transactions, and industry-standard safeguards to protect your information. Access to your data is limited to authorized personnel only.
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7. Children’s Privacy
OVN Laundry does not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided personal data, please contact us so we can delete the information.
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8. International & Local Compliance
As a Bermuda-based company, we comply with all relevant data protection laws, including those outlined by the Bermuda Personal Information Protection Act (PIPA). We also follow GDPR-aligned standards where applicable.
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9. Updates to This Policy
We may occasionally update this Privacy Policy. Any changes will be posted here with a revised effective date. We recommend reviewing this page periodically.
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10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
📍 OVN Laundry Service, Bermuda